You have been warned

Posted on behalf of a couple of very good friends. Copied from their text, I did not write it:

Watch your wallet if go to Greenwoods Restaurant in Bethel CT for dinner! We went to Greenwoods on Saturday night. Had a great meal - food was excellent. At the end of the night we hand our debit card to the waiter. He comes back and says it won't go through. No big deal figure its a computer problem - we hand him our Amex, he brings the slip, we sign and leave. No big deal. Until I notice today that we were billed TWICE! Both on the original debit card that allegedly didn't work and on the Amex. I stop by the restaurant today to talk to someone about refunding one of the charges to the card. (dinner wasn't good enough that I want to pay for it twice)

Stop in today - Monday - President's Day - at 3 in the afternoon - the joint's not exactly jumping. I get to talk to the owner. I figure great: the owner will certainly want to clear this up - the customer's always right, right?. Couldn't be more wrong. She couldn't care less. I'm interrupting her day. Complete attitude. Her only comment is that their machine allegedly wasn't working that night, that it happened to a lot of people and she can't do anything until after I dispute the charge with my debit card company.

She has no other suggestion or offer to resolve it any other way. Just dispute it with your credit card company. When I had the audacity to complain that the problem was created by her restaurant and that I shouldn't have to go through that hastle of disputing it with my bank (which I can't do today anyway since its a holiday) she actually tells me there is nothing she can (or is willing) to do and she can't (won't?) refund to either the debit or the Amex. She of course has no answer when I ask her if she would have just gotten paid twice if I hadn't caught the double charge - my guess is that I would have paid twice and she would have hung on to the extra $60.

The capper: she actually tells me she's too busy to talk to me about the problem created by her restaurant and walks away. Classy - smart way to do business.

The people I really feel sorry for are the employees and chef (who actualy came out to check and see if dinner was good). Can't imagine they will be there long if that is how the owner runs her business.